We strive to have counselors available for assessments the same day you call. Based on call volumes and your availability, we most often can schedule you for an appointment at one of our outpatient locations within 1-5 days. Please note that availability at each outpatient location varies, which may affect which location we can schedule you at for an initial appointment. Evaluation appointments are also available virtually on our telehealth platform. We have staff available that can help you connect.

Horizon offers in-person open access for mental health and substance use evaluations. Patients are seen on a first come, first served basis. Your first appointment will last approximately one hour. During that appointment, a counselor will spend time getting to know you, your history and symptoms, and your goals for treatment. Open access appointments are available for adults ages 18+. Click here to learn more about our Open Access locations. Insurance cards are required at initial appointment. Please call our Patient Engagement Center Team at 716-831-1800 to learn more and for appointment availability.

Depending on your insurance plan you may be required to pay a deductible, a coinsurance, or a co-pay. All payments are required upon check in.

• For patients with insurance plans we are in contract with: If you have an unsatisfied deductible, a deposit of $100 will be collected at each visit. We will then bill your insurance company. Once your insurance processes the claim, your balance due to Horizon will be updated.
• For insurance plans with a coinsurance requirement: The coinsurance will be collected at each visit and adjusted upon processing from the insurance plan.
• For insurance plans with a co-payment: Co-payment will be collected at time of each service.

Services unattended or cancelled with less than 24 hours’ notice will be assessed a $40 No Show Fee.

Laboratory services are not processed by Horizon. Any fees due for these services will be assessed and collected by the laboratory themselves.

We currently accept the following:

• Aetna/Meritain (not in network with Aetna Medicare)
• Wellpoint
• Blue Cross Highmark
• Centivo
• Empire Carelon
• Fidelis
• Independent Health
• Lifetime Health Benefits
• Martins Point
• Medicaid
• MVP
• Molina
• NOVA
• TRICARE
• Univera
• United Health Care (Optum) managed Medicaid and Essential Plans only

If insurance is not listed IN NETWORK above, it is more than likely out of network and would be full fee for all services.

If you have an insurance policy we are not in contract with, please call 716-831-2700 and select option 3 then option 2 to speak with our Financial Resource Specialists who will help determine your options.

We can assist you in applying for Medicaid. If it appears that you may be eligible for Medicaid, we will connect you with a Financial Resource Specialist who will help you begin the application process. You also may qualify for a reduced fee, and we will discuss those options with you as well. Call 716-831-2700 and select option 3 then option 2 for support.

Yes, Horizon Corporations has a Language Access Plan that covers all service lines. It is important we ensure meaningful and seamless access to services for all individuals. We have contracts with several translation and interpretation services to provide free language assistance to all patients. Learn more about our Language Access Plan.